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Why have I been blocked from accessing the Skyscanner website? Follow

Tianxun’s websites are scraped by bots many millions of times a day which has a detrimental effect on the service we’re able to provide. To prevent this, we use a bot blocking solution which checks to ensure you’re using the website in a normal manner.

Occasionally, this may mean that a genuine user may be wrongly flagged as a bot. This can be for a number of potential reasons, including, but not limited to:

  • You’re using a VPN which we have had to block due to excessive bot traffic in the past
  • You’re using our website at super speed which manages to beat our rate limits
  • You have a plug-in on your browser which could be interfering with how our website interacts with you as a user
  • You’re using an automated browser

If you've been blocked during normal use, please send us your IP address (this website may help:, the website you’re accessing (e.g. and the date/time this happened, via the Contact Us button below and we’ll look into it as quickly as possible.  

Got questions about your booking? We don’t take reservations at Skyscanner, but we’ve put together this article to make sure you can quickly find the information that you need.