We currently do not offer phone support, but you can go to our "Help" page if you have any comments for feedback for us.
If your questions are regarding domestic flights booking, please go to the "My Bookings" at the top right of Tianxun (Skyscanner China) page to check the booking status.
If your questions are regarding international flights booking, you need to contact the travel provider directly. Once you find a suitable flight on Tianxun(Skyscanner China) we take you to the provider website of your choice and you make the booking and pay directly to them. They will usually be best placed to help with any questions about your booking. If your question is related to a booking we would recommend contacting the provider who you booked with.